Privacy Policy

Welcome to ServerRental.lk, operated by Level Eight (Pvt) Ltd.

We respect your privacy and are committed to handling personal information responsibly when you visit our website, request a quotation, enquire about equipment rental services, communicate with our team or use our services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices available to you regarding your personal information.

We may collect information that you voluntarily provide to us, including:

• Full name
• Company or organization name
• Email address
• Telephone or mobile number
• Business or delivery address
• Information submitted through contact, enquiry or quotation forms
• Equipment rental requirements
• Technical specifications and infrastructure requirements
• Support requests and communication records
• Other information you choose to provide when contacting us

When you use our website, certain technical information may also be received automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• General website usage and diagnostic information

We may use information collected through ServerRental.lk to:

• Respond to enquiries and quotation requests
• Process equipment rental enquiries
• Understand your technical and infrastructure requirements
• Recommend suitable equipment and configurations
• Provide technical support
• Communicate regarding services, quotations or enquiries
• Prepare quotations and service proposals
• Manage customer relationships
• Maintain and improve our website
• Monitor website security, reliability and performance
• Prevent fraud, misuse and unauthorized access
• Maintain appropriate business records
• Comply with applicable legal and regulatory requirements

We do not intend to use personal information for purposes incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

When requesting server, storage, networking, security, component rental or related infrastructure services, you may provide technical information such as CPU, memory, storage, networking, operating system, virtualization platform, workload and deployment requirements.

We use this information to understand your requirements, recommend suitable solutions, prepare quotations, provide services and deliver technical assistance.

ServerRental.lk may use cookies and similar technologies where necessary to support website functionality, security and performance.

These technologies may be used to:

• Maintain website functionality
• Remember appropriate website preferences
• Improve performance
• Understand general website usage
• Maintain security
• Identify and diagnose technical problems

If optional analytics, advertising or marketing cookies are introduced, appropriate information and consent controls will be provided where required.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We do not sell or rent your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business or provide requested services. These may include:

• Website hosting and infrastructure providers
• Cloud service providers
• Email and communication service providers
• Technical support providers
• Accounting and professional service providers
• Delivery and logistics providers where applicable
• Other service providers required to fulfil a requested service

Information should only be shared to the extent reasonably necessary for the relevant purpose.

We may also disclose information where required by applicable law, a court order, regulatory requirement or another lawful authority.

We take reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Unauthorized disclosure
• Alteration
• Destruction

Security measures may include access controls, authentication, network and system security, backups and appropriate internal administrative procedures.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.

Information that is no longer required may be deleted, anonymized or otherwise securely disposed of where appropriate.

Subject to applicable data protection laws, you may have rights relating to personal information held about you, including rights to request access, correction, updating, deletion or other appropriate action where applicable.

We may need to verify your identity before processing a request involving personal information.

Some website hosting, cloud, email, communication or other technology providers used by ServerRental.lk may process information using infrastructure located outside Sri Lanka.

Where personal information is transferred or processed internationally, we seek to use appropriate measures in accordance with applicable legal requirements.

ServerRental.lk may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of an external website before providing personal information to it.

ServerRental.lk primarily provides enterprise IT equipment and infrastructure rental services to businesses and other customers. Our services are not specifically directed toward children, and we do not knowingly seek to collect personal information from children through the website.

Where you have requested information from us or where otherwise permitted, we may communicate with you regarding relevant products, services, quotations or business information.

You may request to stop receiving non-essential promotional communications at any time by contacting us.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business operations or applicable legal requirements.

The latest version will be published on ServerRental.lk together with its updated revision date.

For questions, concerns or requests regarding this Privacy Policy or our handling of personal information, please contact:

This Privacy Policy is intended to support the responsible handling of personal information and should be read in accordance with applicable laws and regulations of Sri Lanka, including the Personal Data Protection Act No. 9 of 2022, as amended, and other applicable requirements as they come into operation.